हिंदी
DEPUTY COMMISSIONER ASKS OFFICIALS TO WORK HARDER TO MAINTAIN TOP POSITION IN STATE IN DELIVERY OF CITIZEN SERVICES
INCREASE IN SITTING CAPACITY AT WAITING LOUNGE, EXCLUSIVE COUNTER FOR AADHAR RELATED SERVICES AND OTHER REFORMS WOULD ALSO BE TAKEN UP SOON
Jalandhar, October 6 2021
On the directions of Deputy Commissioner Ghanshyam Thori, Sub Divisional Magistrates Phillaur, Shahkot and Nakodar conducted surprise inspections at Sewa Kendras falling in their jurisdiction with an aim to further improve the working at these centers.
READ MORE :-DEPUTY COMMISSIONER ASKS OFFICIALS TO ENSURE PROMPT DELIVERY OF SERVICES TO PEOPLE
Divulging the details, Deputy Commissioner Ghanshyam Thori said that the random checking at sewa kendras was conducted to ensure smooth functioning of these centers by removing bottlenecks, found if any. He said that SDMs suggested a slew of measures to further scale up the infrastructure at these centers including addition of new counters, and setting up of token display boards at counters so as to facilitate visitors. It was also advised that expected time should also be mentioned on the tokens so that people need not to wait for their turns; they come to the counter only at a given time, the DC added.
Thori further mentioned that a few observations were noted by the respective SDMs during their checking comprising an increase in token numbers issued by sewa kendras, opening of exclusive counters for Aadhar card related services, and scaling up sitting capacity in the waiting lounge. He mentioned that all these suggestions and observations would be dealt with on priority basis so as to improve functioning of these centers.
The deputy commissioner stated that the Jalandhar district has once again secured top position in maintaining zero-pendency in citizen centric services being delivered through sewa kendras. He said that a total of 3,47,899 applications for various services have been received at sewa kendras and all of them were disposed of within stipulated time-frame with a record of zero percent pendency in the delivery of citizen centric services. He asked the officials to work harder to maintain this top position besides priority to grievances of public visiting government offices.
