हिंदी
Chandigarh, September 27 2021
The CM Window and Twitter handle launched by Haryana Chief Minister, Sh. Manohar Lal, are being considered as a good medium through which grievances of the general public can reach the concerned department so that they can be redressed.
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After taking immediate cognizance and redressal of the complaints, the Chief Minister’s Office asks for their satisfaction by taking feedback from the complainants themselves in the presence of the enlightened persons of the society. This platform of social media is being appreciated by the younger generation.
According to OSD to the Chief Minister, Sh. Bhupeshwar Dayal, , to give a complaint on the CM Window, one has to give in writing on a plain paper, while only limited words can be used through the Twitter handle. He said that as soon as complaints reach the Chief Minister’s Office, immediate cognizance is taken by the team of dedicated officers and the complaint is forwarded to the concerned department for further action. He said that recently complaints were received on Chief Minister’s Twitter handle from Panchkula, Karnal, Gurugram, Sirsa, Bhiwani, Hisar, and Faridabad districts. @jrohit708 from Gurugram tweeted @mlkhattar, @anilvijminister, @Dchautala, @narendramodi on September 13, 2021 that even after four months of his mother’s death due to COVID-19 he has not been able to get the death certificate. Young children are making rounds of the hospital and committee, but are not getting any answer.
Sh. Bhupeshwar Dayal said that the CMO took cognizance of this tweet the very next day on September 14, 2021 and sought information from the Municipal Corporation, Gurugram in the matter. He said that on September 20, it was informed at cmc@mcg.gov.in that the certificate has been made available to the applicant by the Birth and Death Branch, Municipal Corporation, Gurugram. He said that @jrohit708 retweeted on September 21 that his problem was resolved.
He said that during the COVID-19 period, many such complaints which were received through the Twitter handle of the Chief Minister have been resolved by the Chief Minister’s Office, even many times they themselves directly contact the officials of the concerned department and found one way or the other to resolve the problems of the people.
He said d that Rohit Jain’s problem was solved in just seven days. People consider this a good step taken by the Chief Minister to have their complaints resolved.
Sanjay Kumar of Panchkula got MCA degree
He informed that Sanjay Kumar of Panchkula had tweeted on September 9, 2021 @sanjayk32902505 that the examination branch of Kurukshetra University, Kurukshetra was not giving his MCA degree saying that the digital signature of the Governor was not available which is why they could not send the degrees. He had sought help to get his degree early. He said that after CM office took cognizance of the matter, Sanjay Kumar got his degree within a week. He said in his retweet to @cmohry, @chkanwarpal, @mlkhattar, @Dchautala that he received his degree within a week from Kurukshetra University. He thanked the people behin the CM window for getting the problem resolved within a week.
Sh. Bhupeshwar Dayal informed that similarly other complaints received in the form of tweets from Karnal, Sirsa, Bhiwani, Hisar, Fand aridabad districts were also resolved after CMO took cognizance of the matter.
