हिंदी
Chandigarh, June 13 – Years 2021 & 2022 have seen a prodigious development in elevating the level of emergency service delivery in the State of Haryana, through Haryana 112 system, one of the most ambitious projects of the Government of Haryana. In a short span of approx. ten months the project has achieved a new milestone in helping 46 Lakh residents since this ambitious project was dedicated to the citizens on 12th July 2021.
Sh. A S Chawla, IPS who is also the State Nodal Officer for Haryana 112, informed that Cyber Helpline number (1093) has been integrated today which is a new milestone for Haryana 112 ERSS project and calls related to 1093 from across the State have started landing at Haryana 112. Standard Operating Procedures (SOP) pertaining to 1093 service have been successfully incorporated in the Haryana 112 system, so that prompt and accountable emergency services could be provided to the victims seamlessly.
Presenting this information here today, he said that the pace of acceptance of Haryana 112 amongst the residents of Haryana has risen exponentially with the number of calls increasing from approx. 3,87,799 in Aug 2021 to 5,03,369 in May 2022. Feedback reports captured from the residents reveal that the satisfaction levels have risen from 91.23% in August 2021 to 94.88% in May, 2022. Haryana 112 project bagged the first prize at the State Level Good Governance Day function at Panchkula, presided over by the Chief Minister, Sh. Manohar Lal.
He added that Haryana 112 motto is to cater to all sections of society. In this regard, a special cell for deaf and mute people, equipped with video call and messaging app facility has been established at the State Emergency Response Centre (Haryana 112). To handle such calls, sign language experts have been deployed round the clock at the State Emergency Response Centre (SERC). Now, differently-abled (Deaf) people are approaching Haryana 112 system by sending SMS to 112 or pressing the panic button or by dialling 112 and pressing button 8 after 5 seconds.
Linking all emergency services to a single toll-free number for the whole State was indeed a daunting task, but it is being achieved with the active support and guidance of the State government. At present, the project offers integrated emergency services of 100, 112, 1073, 1091 and 1093 across the State of Haryana with additional services of 101 & 108 in Gurugram and Faridabad districts.
