हिंदी
3084 GRIEVANCES RESOLVEDOUT OF 3144 IN LAST SEVEN MONTHS : GHANSHYAM THORI
DIRECTS OFFICIALS TO MAINTAIN THE LEADING POSITION THROUGH TIMELY REDRESSAL OF COMPLAINTS
Jalandhar, March 7 2022
In another benchmark in the Public Delivery System, Jalandhar district had secured top position in the state by addressing 100 percent complaints within timeline in the last seven months, thereby maintaining zero pendency of public grievances.
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Giving more details, Deputy Commissioner Ghanshyam Thori said that the district has received as many as 3144 complaints of which a total of 3084 have been resolved within timeline which translates into 100 percent redressal of Public Grievances.
Mr. Thori added that no complaint was pending beyond the timeline as all of them were redressed within the stipulated time-frame. This achievement also resulted into zero percent pendency beyond timeline. There are only 60 grievances under investigation within timeline in Jalandhar.
The DC said that PB-PGRAMS portal was launched to provide a time-bound and smooth solution to public grievances. He stated that the portal aimed at providing a one-stop digital platform to all kinds of grievances with special focus on in-time remedy to reported complaints as any matter filed on this unique system is redressed within a time period of seven days from the date of filling.
The DC said that to facilitate citizens with assistance in logging complaints on the portal, the district administration had already started the complaint filing services at Sewa Kendras. He added that people either can file a complaint directly or visit nearby Sewa Kendras to submit a complaint with the required documents. A facilitation fee of Rs. 10 is collected by the Sewa Kendra adding Mr. Thori exhorted people to utilize this grievances redressal mechanism to get time-bound solutions to their issues.
The deputy commissioner said that directions have already been given to the officials to strictly adhere to the timely resolution of the complaints filed by the citizen on the portal. He said that the Punjab Government is committed to giving topmost priority to settle all the concerns of citizens as soon as possible through this digital medium. Meanwhile, he also lauded the team spirit demonstrated by the entire team of district administration to make this portal a successful venture in Jalandhar and directed the officials to continue to exhibit such zeal and passion towards citizen service.
