हिंदी
Ensuring redressal of every single complainant is the target
Rating of the complaint is done depending upon its sensitivity
Special focus on resolving complaints related to police department
Chandigarh, November 10: Following the principle of Antyodaya, Haryana Chief Minister, Sh. Manohar Lal has started the CM Window and Twitter handle since 2016 aiming to address every single grievance of the general public directly from his Office. The working of both CM Window and its Twitter handle is completely based on utmost dedication.
Sh. Bhupeshwar Dayal, OSD to Chief Minister, who is monitoring these arrangements from the Chandigarh headquarters, believes that it is only because of commitment and dedication shown by the Chief Minister that so far more than 9 lakh complaints have been resolved.
He said that as soon as the complaint is uploaded on the CM window or on the Twitter handle, simultaneously the complainant is informed that their complaint has been received and has been further marked to the concerned department by the CMO and they will be given regular updates about the settlement proceedings. After taking written opinion from the learned persons of the society, only after their satisfaction, the report of action taken on the complaint will be filed.
According to Sh. Bhupeshwar Dayal, the rating is marked in three colour category namely in Red, Orange and Green according to the nature of the complaint. More serious complaints are categorized as Red and prompt action is initiated. The Chief Minister personally takes strict cognizance of the complaints marked in the Red category and takes feedback from time to time after reviewing these complaints.
In a case from Safidon, Jind, the Chief Minister himself sought clarification from the Additional Deputy Commissioner and in this case, due to the suspicious role of an employee working on the CM window, the said employee been relieved immediately, which clearly shows that he dedication and passionate working style of this system.
Sh. Bhupeshwar Dayal said that in view of the plethora of complaints related to the Police Department, the Chief Minister while taking a unique way out had directed the Director General of Police to solve at least 100 complaints in a week by adopting a random method. He further directed that the information of the same should be shared with Chief Minister’s Office about the final action taken on the complaint so that the complaint can be filed. He said that there are many types of complaints related to police. However, such complaints are resolved at the DSP and SP level. In many cases, action has also been taken against the policemen.
Sh. Bhupeshwar Dayal further informed that eleven sending challan of wrong vehicle number was rectified in Mahendragarh and in Gurugram on the complaint of police department sticker was pasted on wrongly parked car, challan was issued by tracing the vehicle’s RC to its house and the complainant filed his thanked CM office on Twitter for the action taken on his tweet.
He informed that not only this, the confidence of RTI activists has also increased as the complaints are being resolved through CM window and Twitter handle.
